ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.
ISO 9001:2008 vs. 2015 Conversion Tool. This free tool will help you to convert ISO9001:2008 clauses to the new ISO 9001:2015 clauses. Just select the number of your current clause below and you will find out which clause in ISO 9001:2015 corresponds with it, and what kind of changes do you need to perform in your QMS to comply with the new revision of the standard. Oct 16, 2010 - PUBLICATION OF STANDARD ISO 9001:2008 will be available for purchase from. Doc, online, torrent, norma iso, version, get, free copy, free.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. It should be considered to be a first step or the base level of a quality system.
ISO 9000 Vs. 9001
ISO 9000 is a series, or family, of quality management standards, while ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary for quality management systems (QMS).
ISO 9000 series of Standards
The ISO 9000 family contains these standards:
- ISO 9000:2015: Quality Management Systems - Fundamentals and Vocabulary (definitions)
- ISO 9004:2018: Quality Management - Quality of an Organization - Guidance to Achieve Sustained Success (continuous improvement)
ASQ is the only place where organizations can obtain the American National Standard Institute (ANSI) versions of these standards in the ISO 9000 family.
ISO 9000 history and revisions: ISO 9000:2000, 2008, and 2015
ISO 9000 was first published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of more than 160 countries. The standards underwent major revisions in 2000 and 2008. The most recent versions of the standard, ISO 9000:2015 and ISO 9001:2015, were published in September 2015.
ASQ administers the U.S. Technical Advisory Groups and subcommittees that are responsible for developing the ISO 9000 family of standards. In its standards development work, ASQ is accredited by the American National Standards Institute (ANSI).
ISO 9000:2000
ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.
The ISO 9000:2000 revision had five goals:
- Meet stakeholder needs
- Be usable by all sizes of organizations
- Be usable by all sectors
- Be simple and clearly understood
- Connect quality management system to business processes
ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.
ISO 9000:2015 principles of Quality Management
The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply to promote organizational improvement.
ISO 9000 Quality Management Principles
- Customer focus
- Understand the needs of existing and future customers
- Align organizational objectives with customer needs and expectations
- Meet customer requirements
- Measure customer satisfaction
- Manage customer relationships
- Aim to exceed customer expectations
- Learn more about the customer experience and customer satisfaction
- Leadership
- Establish a vision and direction for the organization
- Set challenging goals
- Model organizational values
- Establish trust
- Equip and empower employees
- Recognize employee contributions
- Learn more about leadership
- Engagement of people
- Ensure that people’s abilities are used and valued
- Make people accountable
- Enable participation in continual improvement
- Evaluate individual performance
- Enable learning and knowledge sharing
- Enable open discussion of problems and constraints
- Learn more about employee involvement
- Process approach
- Manage activities as processes
- Measure the capability of activities
- Identify linkages between activities
- Prioritize improvement opportunities
- Deploy resources effectively
- Learn more about a process view of work and see process analysis tools
- Improvement
- Improve organizational performance and capabilities
- Align improvement activities
- Empower people to make improvements
- Measure improvement consistently
- Celebrate improvements
- Learn more about approaches to continual improvement
- Evidence-based decision making
- Ensure the accessibility of accurate and reliable data
- Use appropriate methods to analyze data
- Make decisions based on analysis
- Balance data analysis with practical experience
- See tools for decision making
- Relationship management
- Identify and select suppliers to manage costs, optimize resources, and create value
- Establish relationships considering both the short and long term
- Share expertise, resources, information, and plans with partners
- Collaborate on improvement and development activities
- Recognize supplier successes
- Learn more about supplier quality and see resources related to managing the supply chain
Purchase ISO 9000:2015
Published hard copy
PDF e-standard
Published hard copy
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Purchase ISO 9001:2015
Published hard copy
PDF e-standard
Published hard copy
PDF e-standard
30 Years of ISO 9000
The ISO 9000 series of standards celebrated its 30th anniversary in 2017
First published in March 1987, ISO 9001: Quality management systems - Requirements has become the most successful standard in the history of the International Organization for Standardization.
The popularity of the ISO 9000 series paved the way for other management system standards, including:
ISO 9001 certification
ISO 9001 is the only standard within the ISO 9000 family to which organizations can certify. Learn more about ISO 9000 training and certifications with ASQ’s ISO 9000 courses and learning materials.
Get started with ISO 9000
ASQ is the only place to get ANSI/ISO/ASQ Q9001-2015, the American National Standard version of ISO 9001:2015.
Available formats include:
- E-standard for immediate download and viewing (Please note, e-standards cannot be printed.)
- Site license for posting an electronic version to your Local Area Network or Intranet.
Visit Standards Central for more resources.
Resources for ISO 9000 and Other Standards
AS9100 Keeps Bosch Communications Flying High in Aerospace Industry (PDF) In just 11 months, Bosch Communications earned certification to both ISO 9001 and AS9100, the international quality management system standard for the aerospace industry.
Certifying the Certifier (PDF) Over a three-year period, Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system.
Prescription for Community-Based Healthcare Includes ISO 9001 (PDF) The Community Anticoagulation Therapy Clinic demonstrates how ISO 9001 principles can provide a framework for a community model of care delivery and patient safety. Customer and provider surveys demonstrate 100% satisfaction with the clinic, which uses a controlled document system based on ISO 9001, internal and external auditing, and preventive and corrective action plans.
Agricultural Firms Gain Competitive Edge With USDA’s ISO 9001-Based Verification Program (PDF) The U.S. Department of Agriculture’s Process Verified Program uses the ISO 9001:2000 standard to evaluate the quality management systems of agricultural businesses.
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U.S. Air Force Earns High-Flying Results with Quality Management Specifications for Suppliers (PDF) Adopting ISO 9001 compliance as a sourcing criterion in its supplier selection process and requiring suppliers' quality management representatives to become ASQ Certified Quality Auditors have saved the Air Force millions of dollars and nearly eliminated critical defects in supplier products and services.
Continuous Improvement in Public Schools Through ISO 9001:2000 (PDF) Since Racine Unified School District achieved ISO 9001:2000 certification, the district has made notable progress in closing the achievement gap between demographic groups in reading and math, decreasing truancy and suspensions and increasing parent satisfaction.
ISO 9001 Made Easy (PDF) A straightforward look at one of the world’s most popular standards.
Continual Improvement Programs and ISO 9001:2000 (PDF) A seven-step roadmap helps avoid pitfalls when integrating a major continual improvement program such as Six Sigma or Baldrige criteria into an ISO 9001 quality management system.
Where Does Quality Begin? (Quality Progress) Quality begins with the plan-do-check-act cycle and an understanding of variation, not with ISO 9001 or other standards.